Customer Service Representative
What’s the job?
- Conduct 50–100 outbound calls per day to patients
- Reach out to members regarding preventive and quality care needs
- Schedule annual wellness visits and other necessary appointments
- Coordinate mammograms, flu vaccinations and other recommended screenings
- Work with physicians and care teams to help close quality care gaps
- Review patient information and ask questions about recent care, testing and appointments
- Navigate Epic to document patient interactions and update information
- Access provider calendars and coordinate appointments when needed
- Maintain accurate documentation while meeting daily productivity expectations
What’s needed?
- Previous health care, patient service, customer service or scheduling experience
- Experience working with patients or members by phone
- Comfortable making a high volume of outbound calls
- Strong communication and organizational skills
- Ability to work independently in a remote environment
- Must be local to Downers Grove, IL, for occasional in-person meetings or training
- Epic experience strongly preferred
Key Details
- Compensation: $18/hour
- Location: Downers Grove, IL (must be local)
- Work Model: Remote, with occasional in-person team meetings, training or equipment needs
- Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
- Employment Type: Contract (3–6 months)
- Start Date: ASAP
If you’re an organized, patient-focused Member Service Representative who enjoys helping people navigate their health care needs, apply today! This is a great opportunity to build your health care experience while making a meaningful difference for patients.
Lauren Brennan
LNCS
LaSalle Intelligent Solutions is an Equal Opportunity Employer m/f/d/v.
LaSalle Intelligent Solutions (formerly LaSalle Network) helps organizations turn ambition into outcomes - delivering intelligence and expertise. As a leading provider of talent, advisory services and AI solutions, LaSalle has connected more than 130,000 professionals with opportunities across more than 15,000 clients to optimize operations and drive results. With teams specializing in Technology, Engineering, Accounting and Finance, Sales and Marketing, Supply Chain, Life Sciences, Professional Services, and HR & Operations, LaSalle serves companies of all sizes and across all industries. LaSalle has been recognized for its culture and growth by Inc., Forbes and Fortune. LaSalle offers temporary Consultants benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View of a full list of our benefits here. All assignments are at-will and their duration is subject to change.
