Inbound Patient Care Coordinator
A mission-driven healthcare organization is hiring an Inbound Patient Care Coordinator in the northwest suburbs of Chicago. This organization specializes in patient-focused healthcare services, helping individuals access and stay on essential therapies.
If you thrive in a fast-paced, metrics-driven environment and want your work to make a meaningful difference in patient care, this could be a great next step. In this role, you’ll handle inbound patient calls, assist with prescription refills and therapy-related questions, and maintain accurate documentation across multiple systems. You’ll collaborate with internal teams to help patients start and stay on therapy while ensuring a positive patient experience.
What’s the job?
- Handle inbound patient calls regarding prescription refills, therapy initiation, and medication-related inquiries
- Document patient interactions, insurance information, and order updates accurately across multiple systems
- Support benefits verification, medication adherence, and order processing activities
- Follow HIPAA requirements, standard operating procedures, and escalation procedures to ensure compliant patient support
- Maintain accurate work queues while meeting productivity and quality metrics in a monitored environment
- Communicate effectively with pharmacists, providers, and internal teams to resolve issues and move orders forward
- Participate in training and shadowing to ramp up quickly and stay consistent with team standards
What’s needed?
- Illinois Pharmacy Technician License required
- Experience in customer service and/or a call center environment, with comfort handling frequent inbound calls
- Strong computer literacy, including the ability to navigate multiple systems while maintaining accuracy and speed
- Ability to thrive in a metrics-driven environment with performance tracking tied to productivity and quality
- High school diploma or GED required
- Ability to maintain reliable attendance and commit through mid-February 2027
Key Details
- Compensation: $20–$25/hour, depending on experience
- Location: Elk Grove Village, IL
- Work Model: Hybrid after onsite training
- Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
- Employment Type: Contract-to-Hire
Ready to make an impact? If you enjoy helping people, are comfortable handling high-volume inbound calls, and can balance accuracy with productivity, we’d love to connect. Apply today. We’re actively interviewing.
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LaSalle Intelligent Solutions is an Equal Opportunity Employer m/f/d/v.
LaSalle Intelligent Solutions (formerly LaSalle Network) helps organizations turn ambition into outcomes - delivering intelligence and expertise. As a leading provider of talent, advisory services and AI solutions, LaSalle has connected more than 130,000 professionals with opportunities across more than 15,000 clients to optimize operations and drive results. With teams specializing in Technology, Engineering, Accounting and Finance, Sales and Marketing, Supply Chain, Life Sciences, Professional Services, and HR & Operations, LaSalle serves companies of all sizes and across all industries. LaSalle has been recognized for its culture and growth by Inc., Forbes and Fortune. LaSalle offers temporary Consultants benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View of a full list of our benefits here. All assignments are at-will and their duration is subject to change.
