Customer Service Associate

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An iconic Chicago-based consumer products and toy manufacturer is hiring a dedicated Customer Service Associate. In this role, you will serve as a key point of contact for customers, delivering exceptional support across phone, email, and digital channels while resolving product inquiries and assisting with order management.

What’s the job?

  • Provide full-range customer support via phone, email, mail, digital chat, and occasional in-person interactions
  • Handle high-volume inbound inquiries regarding order status, warranty requests, product assembly, shipping details, and general product information
  • Calmly and efficiently manage escalated or complex customer issues
  • Proactively troubleshoot product and service challenges using internal databases and tools
  • Accurately process replacement warranty orders and customer service requests
  • Document customer feedback and share insights with internal teams to enhance overall service delivery
  • Support front desk coverage and warmly greet visitors as needed

What’s needed?

  • Bachelor’s degree required
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and internet navigation
  • Exceptional verbal and written communication skills, with a professional phone presence and active listening skills
  • Strong problem-solving abilities and high integrity
  • Excellent multitasking capabilities and a collaborative, can-do attitude under pressure

Key Details

  • Compensation: $20–$23/hour
  • Location: Chicago, IL (near Oak Park/Elmwood Park)
  • Work Model: Onsite
  • Schedule: Monday–Friday
  • Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
  • Employment Type: Contract (approximately 6 months)

If you are a detail-oriented professional with a passion for delivering exceptional customer service, we would love to hear from you!

Cas Ngiramowai
Recruiting Lead

#LNCS
#LI-CN1

LaSalle Intelligent Solutions is an Equal Opportunity Employer m/f/d/v.
LaSalle Intelligent Solutions (formerly LaSalle Network) helps organizations turn ambition into outcomes - delivering intelligence and expertise. As a leading provider of talent, advisory services and AI solutions, LaSalle has connected more than 130,000 professionals with opportunities across more than 15,000 clients to optimize operations and drive results. With teams specializing in Technology, Engineering, Accounting and Finance, Sales and Marketing, Supply Chain, Life Sciences, Professional Services, and HR & Operations, LaSalle serves companies of all sizes and across all industries. LaSalle has been recognized for its culture and growth by Inc., Forbes and Fortune. LaSalle offers temporary Consultants benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View of a full list of our benefits here. All assignments are at-will and their duration is subject to change.

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