Are you detail-oriented, organized, and passionate about delivering exceptional customer service? We’re seeking a Product Recall Specialist to join a collaborative team supporting product recall operations and quality assurance initiatives.

This is a great opportunity for someone with a background in customer service, administrative operations, documentation, or regulated environments who enjoys problem-solving, coordinating processes, and working cross-functionally.

What’s the job?

• Support product recall activities by responding to customer, vendor, and internal team inquiries via phone and email
• Coordinate the return of recalled products, including issuing return labels, return authorizations, credits, and replacement products
• Maintain accurate documentation and tracking records to ensure all recall activities follow established procedures
• Monitor and respond to recall-related inquiries within established timelines
• Coordinate product recall notifications and assist with the execution of recall procedures
• Organize and maintain returned product inventory to ensure timely and accurate processing
• Partner with Quality Assurance, Sales, Operations, and vendors to resolve discrepancies and support recall activities
• Help ensure affected products are properly identified, segregated, and secured in accordance with quality and regulatory requirements

What’s needed?

• High school diploma or GED required
• 1–3 years of relevant experience in customer service, administrative support, documentation management, or operational processes
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
• Ability to follow established procedures and manage time-sensitive tasks accurately
• Comfort working independently while collaborating with a variety of departments
• Associate degree preferred

Key Details

• Compensation: $26.71–$37.76/hour
• Location: Mundelein, IL
• Work Model: Hybrid
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract
• Opportunity to gain experience in Quality Assurance, product recalls, and regulatory compliance
• Collaborative, cross-functional team environment
• An opportunity to make a meaningful impact by helping ensure product quality and customer safety

Interested? We’d love to connect! Apply today or reach out to learn more about this opportunity.

Alyssa Ebbole
Recruiter

LNCS