Associate Service Center Agent – Stop and Shop
The HR Service Representative will record all interactions in the case management system, resolve inquiries, document resolutions, and close cases. You will also forward interactions requiring research or more in-depth analysis to the appropriate subject matter experts. This role requires strong attention to detail, excellent customer service skills, and the ability to navigate multiple systems to find accurate answers.
What’s the job?
- Respond to incoming phone calls and self-service tickets from employees, managers, terminated employees, family members, and outside agencies or vendors
- Reference company policies, procedures, and systems to provide accurate information and a high level of customer service
- Recognize when escalation to a subject matter expert or Supervisor is necessary
- Record details of each call or ticket while maintaining confidentiality of all information
- Perform HR transactions in the HR system and other applications accurately and within established timeframes
- Utilize the case management system, knowledge base, and other tools to manage caseload and meet service level goals
- Participate in ongoing training to build HR knowledge, customer service skills, and productivity
- Assist with additional projects and administrative tasks as needed
What’s needed?
- 2+ years of customer service experience
- High school diploma
- Strong listening, communication, and telephone skills
- Excellent attention to detail and data entry skills
- Basic computer skills
- Ability to manage multiple priorities in a fast-paced environment
- HR, payroll, or call center experience is a plus
- Intermediate MS Office skills preferred
Key Details
- Compensation: $21–$24/hour
- Location: Quincy, MA 02169
- Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
- Employment Type: Contract-to-Hire
Lauren Brennan
#LI-AD1
LNCS
LaSalle Intelligent Solutions is an Equal Opportunity Employer m/f/d/v.
LaSalle Intelligent Solutions (formerly LaSalle Network) helps organizations turn ambition into outcomes - delivering intelligence and expertise. As a leading provider of talent, advisory services and AI solutions, LaSalle has connected more than 130,000 professionals with opportunities across more than 15,000 clients to optimize operations and drive results. With teams specializing in Technology, Engineering, Accounting and Finance, Sales and Marketing, Supply Chain, Life Sciences, Professional Services, and HR & Operations, LaSalle serves companies of all sizes and across all industries. LaSalle has been recognized for its culture and growth by Inc., Forbes and Fortune. LaSalle offers temporary Consultants benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View of a full list of our benefits here. All assignments are at-will and their duration is subject to change.
