An industry-leading waste and recycling services organization focused on sustainability, customer satisfaction, and continued growth is hiring an SMB Account Manager. This is a direct-hire opportunity for a relationship-driven sales professional who enjoys building lasting partnerships, protecting existing revenue, and uncovering opportunities to grow customer accounts. If you’re motivated by measurable results, eager to learn, and ready to make an impact, this could be your next move.

What’s the job?

• Manage an assigned portfolio of small to midsize commercial accounts, focusing on retention, renewals, and revenue growth
• Build trusted customer relationships through regular outreach, business reviews, and proactive account management
• Identify opportunities to upsell additional services and expand existing customer relationships
• Negotiate service agreements, renew contracts, and communicate pricing and service updates
• Respond quickly to cancellation requests and develop strategies to retain customers
• Track customer interactions, account activity, and sales opportunities in Salesforce
• Partner with Operations to resolve service issues and improve customer satisfaction
• Monitor account performance, market trends, and retention metrics to meet or exceed goals
• Collaborate with internal sales teams to identify potential new-business opportunities

What’s needed?

• High school diploma or equivalent; bachelor’s degree preferred
• 1+ year of experience in account management, sales, or customer service preferred
• Strong communication, negotiation, and relationship-building skills
• Experience with Salesforce or a similar CRM and Microsoft Office
• Ability to manage multiple priorities, work independently, and solve problems
• A proactive, coachable mindset with a strong desire to exceed goals
• Valid driver’s license and ability to travel as needed
• Ability to work onsite in Rosemont, Monday–Friday, 8:00 AM–5:00 PM

Key Details

• Compensation: $24–$32/hour, plus monthly commission and performance incentives
• Location: Rosemont, IL
• Work Model: Onsite
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Benefits: Medical Insurance, Dental Insurance, Vision Insurance
• Employment Type: Direct Hire
• Six weeks of structured training to build product knowledge and confidence
• An established customer portfolio, so you can focus on relationships instead of cold-calling new prospects
• A collaborative, close-knit culture with opportunities for internal growth
• The chance to contribute to sustainability and environmental responsibility

Ready to turn strong customer relationships into measurable results? Apply today to join a growing team where your initiative, reliability, and drive can make a real difference.

Rose Frezza
Recruiter

#LI-RF1
LNMS