Ticketing Customer Support Specialist
A leading nonprofit organization in Chicago is hiring a Temporary Ticketing/Customer Support Specialist. Our client is preparing for the highly anticipated opening of a new presidential center and is looking for a customer-focused professional to support an increase in visitor inquiries and ticketing requests.
This Ticketing/Customer Support Specialist will handle high-volume email and phone inquiries, assisting visitors, donors, and the public with questions related to reservations, ticketing, accessibility, group visits, and logistics. This is a great opportunity for someone with strong customer service and communication skills who enjoys helping people and can stay organized in a fast-paced environment.
What’s the job?
- Monitor and manage high-volume email inboxes, responding to visitor, donor, and public inquiries in a timely and professional manner
- Assist with questions related to ticketing, reservations, accessibility, group visits, donor benefits, and visitor logistics
- Use established email templates, FAQs, and resources to provide accurate and consistent responses
- Provide phone support, including callback and voicemail follow-up using standardized scripts
- Identify and escalate complex inquiries or system-related issues to the appropriate team members
- Track recurring visitor questions and issues, flagging trends and areas of concern for the operations team
What’s needed?
- Previous experience in customer service, email support, call center operations, or a related role
- Strong written and verbal communication skills with a professional and friendly approach
- Comfort managing a high volume of emails and phone inquiries
- Strong attention to detail and the ability to follow established processes, templates, and scripts
- Proficiency with Gmail and general computer applications
- Ability to multitask, prioritize requests, and remain organized in a fast-paced environment
- Experience navigating email-based support systems is a plus
Key Details
- Compensation: $18/hour
- Location: Chicago, IL (Hyde Park area)
- Work Model: Onsite
- Schedule: Full-time, 8:00 AM–5:00 PM, with potential weekend shifts based on business needs
- Attire: Business professional
- Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
- Employment Type: Contract (open-ended)
Interested in supporting an exciting new visitor experience and providing exceptional customer service? Apply today!
Phoebe Gilbert
Senior Recruiter
#LI-PG1
LNCS
LaSalle Intelligent Solutions is an Equal Opportunity Employer m/f/d/v.
LaSalle Intelligent Solutions (formerly LaSalle Network) helps organizations turn ambition into outcomes - delivering intelligence and expertise. As a leading provider of talent, advisory services and AI solutions, LaSalle has connected more than 130,000 professionals with opportunities across more than 15,000 clients to optimize operations and drive results. With teams specializing in Technology, Engineering, Accounting and Finance, Sales and Marketing, Supply Chain, Life Sciences, Professional Services, and HR & Operations, LaSalle serves companies of all sizes and across all industries. LaSalle has been recognized for its culture and growth by Inc., Forbes and Fortune. LaSalle offers temporary Consultants benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker’s Compensation, Paid Leave and Sick Leave are also provided. View of a full list of our benefits here. All assignments are at-will and their duration is subject to change.
